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Careers

Who is The China Box?
At The China Box, we are an agile group of media and tech professionals, always looking to find better ways to help our clients connect to their audiences. We offer a comprehensive SaaS based Media and PR platform that helps our clients across the globe send, analyze and create greater return from their PR & Communications efforts. We help our clients deliver the Right Message to the Right Audience at the Right Time through the Right Medium.

 Sales Manager/Business Development Administrator
Position Overview
The Sales Manager/Business Development Administrator’s primary responsibility is to assist our Sales and Support teams by identifying leads and qualifying sales opportunities based on the target DNA then passing the appropriate information in CRM and to sale's team members. The SM/BDA will also play a crucial role in passing information along to our Customer Success and Earned Media Strategy teams as part of the pre and post sales activities.
This will be a great role for business oriented and collaborative individuals looking to build a career in sales or be able to move into a Strategy/Support role as they develop their skills within the The China Box process and programs.

What You'll Be Doing:
1, Prospecting and data research based on The China Box Top Customer DNA across multiple verticals - Will research, collect data and organize leads and prospects for the Sales team to help them stay efficient with outbound calling and communications to target prospects. Create email campaigns for delivery to segmented prospects and customers to generate interest in setting up appointments. Build and generate tracking reports for leads, prospects and post sales data for Support teams.
2Pre & Post Sales activity support - Facilitate and share information via assigned documents and CRM systems to provide updates to critical information related to sales and prospecting. Assisting support team with client information gathering which provides useful and insightful information based on workflow and process documentation.
3Train to for the next steps in your career path - We aspire to help each member of our team to meet their career goals. This position is a great place for folks to get started and begin to understand what it takes to be a great sales person or to be a catalyst for growth by supporting members in an organization in the pre/post sale ecosystem. Collaboration and training are built right into the daily tasks and help generate opportunity and reward for being able to help the company accomplish their goals, while gaining personal enrichment and skill enhancement.

Qualifications We're Looking For
• A self-starter, energized by challenges not afraid of them
• 1-2 years experience in similar role, business development or direct sales, preferably in MarTech, AdTech, Public Relations or similar SaaS/data platforms
• A relentless researcher, good at sifting through data available in tools to find the information you’re looking for and presenting it in an organized manner
• Proficient in relevant sales, marketing and productivity tools (Salesforce.com, Marketing Automation, Email tracking, Web alerts/search, Social Media, Excel, etc.)
• A fast learner and “hunter” by nature
• Direct Media Experience a plus
• Strong verbal, written and presentation communication skills
• Strong problem-solving skills
• Comfortable working in a fast paced, startup environment

Job Type: 
• Full-time

Experience:
• Relevant: 1 year (Preferred)
• Business Development: 1 year (Preferred)

Education:
• Associate (Preferred)

Work Location:
• Beijing & Hong Kong
Please note, employment is contingent upon a successful background check.

 Customer Success Strategist
Position Overview
The Customer Success Strategist’s primary responsibility is to interact with the company's customers and are responsible for answering questions, solving problems, handling customer challenges, taking orders and promoting products and services. They may often give instructions by chat, phone or support ticket and besides performing problem-solving solutions, they also assist in sales.
This will be a great role for those with communication abilities, patience, a friendly personality, problem-solving skills and basic computer competencies. Position may lead to a role as an Engagement Manager (EMAS) or PR Strategist should a desire to grow beyond this role presents itself.

What You'll Be Doing:
1, Provide Customer Support - Customer Success Strategist’s main duty is to provide customer support which include answering incoming calls, answering questions about products or customer accounts, placing orders and troubleshooting issues customers may have. The Customer Care Representative spends the majority of their workday actively assisting customers in one form or another.
2, Identify Upselling Opportunities - The Customer Success Strategist may find ways to upsell or cross-sell to increase revenue and have our customers utilizing our services for their needs. They also recommend new systems and procedures to amplify productivity.
3, Applying Knowledge of Media and Marketing Strategies -Provide and develop media and press release suggestions and strategies alongside customers.
4, Document Interactions - Documenting customer interactions and calls after working with a customer to provide a quick summary of what was discussed or accomplished during their phone call.


Qualifications We're Looking For
• 1-2 years experience in media communications, marketing communications or public relations
• Fantastic interpersonal skills and enjoy assisting others
• Proficient in relevant sales, marketing and productivity tools (GSuite, Salesforce, Web alerts/search, Social Media, Microsoft Office Suite, etc.)
• Knowledge of customer service practices
• Staying calm under pressure and wonder customer service skills
• Experience in mediation and conflict resolution techniques
• Comfortable working in a fast paced, startup environment
• Excellent communicator both orally and in writing

Job Type: 
Full-time

Experience:
Relevant: 1 year (Preferred)
Media and/or marketing communications/public relations: 1 year (Preferred)

Education:
Media and/or marketing communications/public relations: 1 year (Preferred)

Work Location:
Beijing & Hong Kong
Please note, employment is contingent upon a successful background check.

 Campaign Manager (Earned Media Advantage Support Specialist)
Position Overview
The Campaign Manager’s primary responsibility is to support campaigns for customers who have purchased our annual subscription and help support the Earned Media Advantage team in preparing, launching, analyzing and reporting on Earned Media and Marketing campaigns. The Campaign Manager will coordinate all activities for customer campaigns with The China Box’s various departments including customer success, sales, marketing and editorial.
This will be a great role for young, business oriented and collaborative individuals looking to build a career in public relations, marketing and account management with the opportunity to move into a leadership role within TheChinaBox process and programs.

What You'll Be Doing
1, Liaise with EMA GT Team - The Campaign Manager will facilitate the campaign strategy for the Earned Media Advantage team, including researching media outs & contacts, preparing & distributing press releases, setting up media alerts & media rooms and analyzing & reporting on campaign data.
2, Analyze Data - In order to gain a clear overview of the customer’s account, engagement managers analyze a multitude of data, such as vision, go to market strategy, whole product and project budgets. From this data, they can create and implement an action plan, once they’ve gained the client’s agreement.
3, Build Campaigns - A key aspect of the Campaign Manager’s role is build processes and productivity within teams for better and more efficient execution of tasks and projects. The Campaign Manager supports many different projects to ensure cohesion between project teams and to make sure that projects meet the initial brief from the client.
4, Identify Campaign Optimizations & Opportunities - The Campaign Manager finds opportunities to improve campaign performance by research media coverage and trends, analyzing past performance and tracking key performance indicators (KPIs).
5, Prepare Reports on Project Performance - The Campaign Manager prepares reports on customer projects to identify achievements and goals met as well as to highlight any areas for improvement going forward.
6, Applying Knowledge of Media and Marketing Strategies - Develop PR plans alongside a team. Utilize media savvy with print and broadcast mediums. Effectively influence decision-makers to promote their brand with an understanding of how broadcast media and its various audiences work.


Qualifications We're Looking For
• 1-2 years experience in media communications, marketing communications or public relations
• A self-starter, energized by challenges not afraid of them
• Proficient in relevant sales, marketing and productivity tools (Salesforce.com, Marketing Automation, Email tracking, Web alerts/search, Social Media, Excel, etc.)
• Direct Media Experience
• A Strong verbal, written and presentation communication skills
• Strong problem-solving skills

Job Type: 
Full-time

Experience:
Relevant: 1 year (Preferred)
Media and/or marketing communications/public relations: 1 year (Preferred)

Education:
Associate (Preferred)

Work Location:
Beijing & HongKong
Please note, employment is contingent upon a successful background check.

 More Opening
Interested in Joining the The China Box Team, but don't see an open position that fits you?
We have been known to create an opportunity for the right people, so if you think you have what it takes, submit your details and why you bring value to the team, so we can get back to you. Or we can notify you when the right position opens up.